Seller and contact details
The seller of experiences purchased on doooing.com is Doooing s.r.l., Via Bomarzo 34, 00191 Rome, Italy, VAT number 14159001008. This also applies when an external operator delivers the experience.
For enquiries, assistance and complaints: info@doooing.com, telephone +39 06 86660616. You can also use our Contact page.
Selected experience and option
Before buying, check the experience page and selected option: date, time, language, participant numbers and categories, duration, inclusions, exclusions, meeting point and entry requirements. Features may differ between options for the same product.
The specific conditions communicated before purchase form part of your booking and supplement these terms. If information is missing or inconsistent, contact us before paying. Your mandatory consumer rights remain unaffected.
Booking, price and payment
You can book without creating an account. The website uses Ventrata tools for availability, selection and checkout; Ventrata is the technical provider and does not replace Doooing s.r.l. as the seller.
Before placing an order with an obligation to pay, check the summary: experience, option, participants, date, time, currency and total price, including applicable taxes and mandatory charges. A starting “from” price is not the total for every possible selection. Any additional paid services require your express choice.
Enter accurate contact and participant details. Available payment methods appear in checkout. Viewing the calendar alone does not constitute a confirmed booking.
Confirmation and tickets
After purchase, you receive confirmation using the contact details you provided. Keep your booking reference and follow the instructions you receive. For some experiences, the admission ticket is separate from the confirmation and may be sent later according to the product information.
If you do not receive confirmation or notice an error, check your spam folder and contact us before paying again. Help is available through Booking support.
Changes and cancellations requested by you
Changes, cancellations and refunds depend on the selected experience and rate. There is no free cancellation policy covering every product. Before paying, check the deadline, applicable time zone, any penalties and non-refundable conditions for your selection. If you cannot find this information, contact us before buying.
To make a request, use Booking support or email info@doooing.com with your booking reference. A change request does not guarantee availability or automatically amend your booking. We explain available options and any price difference before proceeding.
Any refunds due are handled under the applicable conditions and law. These terms do not introduce new charges or penalties that were not communicated before purchase.
Cancellation deadlines for the listed experiences
The following cancellation deadlines apply to the listed experiences and are measured before the activity starts:
- St Mark’s Basilica Express tour: 48 hours for both options.
- St Mark’s Basilica + Doge’s Palace tour: 48 hours for both options.
- Colosseum Express tour: 3 days.
- Vatican group tour: 24 hours.
- St Mark’s Basilica complete tour: 48 hours.
- Prague Castle tickets: 24 hours.
- Doge’s Palace tour: 24 hours.
- St Peter’s Basilica tour: 3 days.
Requests after the deadline and refund arrangements are handled under the conditions applicable to the booking and the law. These deadlines do not extend to other products.
Punctuality, documents and entry
Follow the time and advance-arrival instructions for your experience. For timed entry or group departures, late arrival or a no-show may prevent participation; refund consequences depend on the product conditions communicated before purchase and your statutory rights.
Check requirements for identity documents, named tickets, age, dress, luggage and security checks. Contact us immediately if you expect to be late. Our support team cannot guarantee that an attraction will admit you outside your entry time.
Service changes or cancellation
Attraction closures, authority instructions, weather or operational issues may affect the service. If the service changes or is cancelled, we communicate the available information and options applicable to your booking.
Conditions for cancellation requested by you do not remove your rights if the service is cancelled or not performed as agreed. Rescheduling, an alternative experience or a voucher require your agreement where the law entitles you to a refund.
Right of withdrawal and services on specific dates
For services related to leisure activities that provide for a specific date or period of performance, the 14-day right of withdrawal is excluded in the circumstances set out in Article 59 of the Italian Consumer Code. This exclusion is separate from any cancellation or change conditions offered for the product.
The exclusion does not automatically extend to gift vouchers, open-date products or other services: the purchase characteristics and applicable rules must be checked. Any statutory rights of withdrawal remain unaffected.
Participation needs and accessibility
Physical accessibility, routes, stairs and participation requirements differ between experiences and attractions. If you have specific needs, contact us before buying to check the suitability of your selected option. Not every experience offers the same access arrangements.
Only provide information needed for your enquiry. Read our Privacy Policy for details about personal data.
Assistance, complaints and consumer protection
Report any problems to Doooing s.r.l. at info@doooing.com, including your booking reference and a description of the issue. Reporting promptly helps us assist during the experience and does not limit statutory time limits or remedies.
These terms do not exclude or restrict liability, guarantees or mandatory consumer rights. Italian law applies without depriving consumers of mandatory protections and jurisdiction rules applicable to them.
Privacy and version of these terms
Personal data processing is described in our Privacy Policy; cookies and similar technologies are described in our Cookie Policy. Marketing consent is separate from your purchase.
The terms and specific conditions communicated at the time of purchase apply to your booking. Later updates do not retrospectively change your booking. This page is also available in Italiano.